Returns and Exchanges
- Pack all items you wish to return carefully. Please return your items in unused original condition in the original packaging.
- Fill out the cancellation form and enclose it in the package. Please include your full name and order number. Here you come directly to the cancellation form , alternatively you can also find it in your order confirmation.
- Send the package back to our warehouse, remembering to ask the post office for the receipt and tracking number.
Send your return to the following address:
Cozy Roots
Pfarrer-Holl-Weg 29
40489 Dusseldorf
In case the returned item is not received in its original condition, we reserve the right not to refund the item in full.
Refunds:
When we have received the return, you will receive a refund from us. Refunds will be credited to the original payment method used.
Claim:
If you want to complain about an item, please contact us at: info@cosyroots.de. Please send us the order number and a photo of the item you wish to complain about.